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Helpline Co-ordinator

Referral and Helpline Co-ordinator

North London Rape Crisis – Islington

Job Reference No. SWA2688

Solace Women’s Aid works with women and children affected by domestic abuse and sexual violence. We work in a holistic and empowering way enabling service users to live independent lives.

We are looking for an experienced Helpline Coordinator to join our Rape Crisis Service in North London, working with survivors of sexual violence. You will be working as part of a multidisciplinary team and collaborating with external agencies in your work.

You will need a thorough understanding of the legal system, including the key features of the UK’s legal framework dealing with the main offences under the Sexual Offences Act 2003 and police reporting / recording procedures.

You will have the skills to manage and train a group of volunteers providing the necessary legal knowledge and counselling skills to support survivors of sexual violence and to respond to crisis/urgent issues in a contained and safe way. You should have demonstrable experience of working in a position with this or a similar client group.


You will be on Solace’s salary band 5.

£28,000-£30,500 per annum based on relevant qualifications and experience

HOURS: 37.5 hours per week

CONTRACT: Fixed Term (maternity cover- 1 year) from 22nd August 2018

CLOSING DATE: 27th June 2018 (12noon)

INTERVIEW DATE: 6th July 2018

Please have a look at our Referral and Helpline Coordinator Job Description and Person Specification

To apply please complete and send the Application Form AND Equality Monitoring form to recruitment@solacewomensaid.org by the closing date of 27th June 2018 (12noon). If for any reason you are having trouble downloading the documents, please email us and we will send the documents to you.

Unfortunately we do not accept CVs.

Please ensure you send the correct documents by the closing date, as late applications will not be accepted.

Due to the number of applications we receive, Solace Women’s Aid cannot communicate further with applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.

Solace Women’s Aid values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applicants from black minority and ethnic communities.

Solace is a Disability Confident employer. Please feel free to email us at recruitment@solacewomensaid.org if you require any additional support to apply for this role.

This service is run by women for women and is therefore restricted to women applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role

No agencies