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Director of Operational Services

Director of Operational Services


Job Reference No. SWA2687

Solace Women’s Aid is the leading specialist domestic and sexual violence charity in London supporting over 11,000 women and children a year. We have an outstanding reputation for high standards and a commitment to deliver excellence across a wide range of services.

We are now looking for an outstanding Director of Services to replace our current Director.

You will have delivered high quality services in a senior role in similar services and have a commitment to women and girls and diverse and innovative service delivery.

You will report directly to the CEO and also report into a committee of the Board of Trustees.

The key accountabilities are

  • Operational oversight and effective delivery of all services
  • Responsibility for the Senior Management Services team which includes the Deputy Director for Service Excellence (leading on Quality development and Service User Experience)
  • Membership of the Executive team reporting to the CEO and the Board of Trustees with responsibility for effective decision making at an overarching organisational level.

This is an important role and we are seeking a suitably experienced woman with a track record in both service delivery and quality improvement, a self-starter with a collegiate approach to working at senior level.

We are a culturally diverse charity with equality and empowerment at the heart of our values and ethos. Our work is informed from a feminist perspective. We particularly welcome applications from women from BME and diverse backgrounds.


£60,000-£65,000 dependent on experience and salary is reviewed annually

HOURS: Full time

CONTRACT: Permanent

CLOSING DATE: 2nd July 2018 (9am)

INTERVIEW DATE: 6th July 2018

Please have a look at our Director of Operational Services Job Description and Person Specification

To apply please complete and send the Application Form AND Equality Monitoring form to recruitment@solacewomensaid.org by the closing date of 2nd July 2018 (9am). If for any reason you are having trouble downloading the documents, please email us and we will send the documents to you.

Unfortunately we do not accept CVs.

Please ensure you send the correct documents by the closing date, as late applications will not be accepted.

Due to the number of applications we receive, Solace Women’s Aid cannot communicate further with applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.

Solace Women’s Aid values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applicants from black minority and ethnic communities.

Solace is a Disability Confident employer. Please feel free to email us at recruitment@solacewomensaid.org if you require any additional support to apply for this role.

This service is run by women for women and is therefore restricted to women applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role

No agencies