In December we held the volunteer awards ceremony. We would like to say a huge congratulations to all those volunteers who received an award and a big thank you to those who attended the event. We do hope you enjoyed the event and especially the quiz.
Volunteer Empowerment Award – Apollonia
Apollonia is a very warm, friendly and approachable volunteer, extremely dedicated to helping all the staff and service users that she works with. She has selected cosmetics and toiletries from our basket for service users who were vulnerable or in a state of shock or mental distress and unable to do this for themselves. Apollonia shows much care and consideration to service users and treats them gently and appropriately and always has their interests at heart. She has several very busy jobs, 3 in Solace and several outside and she is always ready to help others and go many extra miles. She continues to be a lovely positive presence in Reception that empowers others and makes everyone feel good about themselves.
Volunteer Commitment Award – Amanda
Amanda volunteers with Enfield SASS she is reliable and efficient and has such a great work ethic. Amanda works 3 days per week and never misses a day. She works extremely hard, providing excellent admin assistance to the team, including excelling in her understanding of Oasis. More recently Amanda has taken on direct case work including risk assessing and supporting at court. Amanda has made fantastic use of the resources available at Solace from attending training and gaining accreditations, team meetings, case work, and support at court to ordering stationary. I am involved in the direct line management of Amanda and in fact have never worked with a volunteer that pays so much attention to detail as Amanda, she is keen to take on challenging tasks and sees it through to completion. I am always impressed by Amanda’s dedication to her role, her dedication for change an empowerment for women and children and the commitment she has shown to Solace. Amanda is approachable, and supportive when working with service user’s when advising over the phone, supporting at appointments or in court. She understands that our service users often at times need someone to represent their views and speak up when they feel unable too, Amanda on several occasions has been the voice they need. I believe her values and personal qualities highlight all that Solace represents and I am delighted to nominate her for the honor of Volunteer Commitment Award.
Volunteer Commitment Award – Salma
Salma is very committed in her role on the Advice Line. She is very proactive and will always seek to support clients and the rest of the team. She is personable and empathic in her approach with clients and eager to learn as much as possible. She is an asset to the Advice Service.
Salma is a fast learner and works hard to improve her work to a very high standard. Salma is willing and often helps other services such as on the Silver Project when asked. Salma’s friendly approach in the office has a happy effect on her colleagues. Salma has actively been attending the training Solace provides.
Volunteer Commitment Award – Nia
Nia has performed her role as NLRC helpline volunteer since June 2015 and has completed more than 200 hours supporting survivors of sexual violence. She has performed her role to the highest standards showing commitment by attending more shifts than requested and supporting the service during busy periods. I am particularly impressed by Nia’s strong work ethic, conscientiousness and her proactive attitude towards the ownership of tasks. It has been an absolutely pleasure to work with Nia as she is unfailingly enthusiastic and committed to SWA’s work in combating injustice and gender inequality. I feel that we have not only an excellent professional in our team but we have the pleasure of working with someone extremely kind, who genuinely inspired us all. She has a very approachable manner, is an excellent listener and genuinely cares about the well-being of all the callers seeking emotional support over the phone.
Volunteer of the Year Award – Wiss
In her role as helpline volunteer, Wiss has been providing emotional support over the phone to women and girls who have experienced sexual violence for 12 hours per week since April 2016. Wiss has conducted her role very effectively, showing excellent use of essential counselling skills and an empathetic and truly approachable manner with survivors seeking support. As such, she is a well-respected and trusted member of our team who could be relied upon to provide support and complete work to the highest standards. Wiss has offered assistance to other volunteers when they have required it on exploring the impacts of trauma and the use of grounding techniques in providing trauma-informed care that empowers survivors. Wiss is an extremely kind, thoughtful, dedicated and committed person. Her work has been outstanding compared with other volunteers which is why we believe that she should be granted the Volunteer of the Year Award.
Volunteer Newcomer Award – Danni
Danni has been an excellent volunteer and she settled into the Reception role very quickly in the summer. Danni completes her work quickly, she uses her own initiative, she is discreet, calm and always cheerful, polite and approachable to staff and service users. Danni works a high speed, she is a whizz in software packages, she can deal with challenging or difficult situations in Reception and she works very harmoniously with staff on the ground floor. It’s a pleasure to work with her and always great to know that the Reception is in good hands.
Volunteer Newcomer Award – Violet
Violet has helped to deliver the latest ARISE Domestic Abuse Awareness Programme, a six week course that helps survivors understand abuse and move towards recovery. Violet has thrown herself into the role from day one, and has been consistently reliable, helpful and a pleasure to work with. Not only does she engage well with survivors, making everyone feel comfortable and welcome, she also has bought in beautiful, healthy home cooked food for the women to enjoy during the sessions. Violet is a great volunteer and we look forward to working with her again on future groups.
Volunteer Newcomer Award – Izzy
Izzy is an absolute pleasure to work with. She is very committed to working with Solace and it shows in her daily tasks and in her input in team meetings.She is very skillful in her communication with service users and has shown an ability to keep up with the busy pace of the administration of the service.On top of providing support with our daily tasks she has been in charge of developing guides on how to carry out the most important administration tasks of our service and has also taken the lead in contacting women who have left our service to gain feedback. Both of these accomplishments have been greatly appreciated by our team.We know we will not be able to keep her forever because she is actively looking for jobs and there is no doubt she will be an immeasurable addition to any organization, but while she is with us we want her to know that our team really values her input and good humour.
A slideshow with pictures from the volunteer awards ceremony 2016