Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

No cookies to display.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

No cookies to display.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

No cookies to display.

Quality Policy

It is the policy of Solace to maintain a quality system designed to meet the requirements of ISO9001:2015 in pursuit of its primary objectives, the purpose and the context of the organisation. The quality of our services reflects the commitment and engagement of our staff team and the organisation’s determination to ensure that our service users are able to access the highest possible standard of services.

Our services are holistic and empowering, we ensure services are tailored to individual need across a full range of issues and support women, young people and children. We work with male victims and perpetrators. We work closely with other specialist agencies and statutory organisations and highly value our partnerships.

Solace is committed to working closely with service users, staff and partners to continuously improve the quality of our service delivery and develop robust models of monitoring and evaluation in order to constantly improve our service provision.

Solace’s Quality Manual has been developed to define our quality objectives and the organisation’s key procedures, infrastructure and responsibilities to ensure these are met.

It is the policy of Solace to:

  • strive to satisfy the requirements of all of our service users, stakeholders and interested parties whenever possible, meeting and exceeding their expectations
  • comply with all legal requirements, codes of practice and all other requirements applicable to our activities
  • the reduction of hazards, prevention of injury, ill health and pollution
  • provide all the resources of equipment, trained and competent staff and any other requirements to enable these objectives to be met
  • ensure that all employees are made aware of their individual obligations in respect of this quality policy
  • maintain a management system that will achieve these objectives and seek continual improvement in the effectiveness and performance of our management system based on “risk”.

The requirements of Solace’s quality system are mandatory and all staff and volunteers have a responsibility and obligation to it.

To ensure Solace maintains its awareness for continuous improvement, the quality management system is regularly reviewed and is subject to annual audit by the Senior Management Team

Nahar Choudhury

Chief Executive Officer

May.2024

Read the Policy here: